Telenor Pakistan Chose to Team Up with Convex Interactive to Improve the Customer Journey in Pakistan

Convex Interactive and Telenor Pakistan have signed an agreement to feature Convex Engage, a unified communication platform, to simplify the business’s management of consumer interactions and communications.

Telenor Business will be able to improve its customer service with a multi-platform solution. Customers can access advanced channels for engaging with companies, such as WhatsApp.

Omer Bin Tariq, Chief Business Officer at Telenor Pakistan, said, “Telenor Pakistan has spearheaded the country’s popular mobile calling service market, which is at the forefront of launching unparalleled beyond connectivity solutions to facilitate business execution in Pakistan.” Businesses are always looking for a direct connection to their end users so that they can exchange information in a unified fashion.

Also, Executive director Aamir Irfan Siddiqui, CEO of Convex Interactive, stated, In today s complex technological environment, where consumers have numerous options, keeping your customers happy is the key to your company s success.

Telenor Engage will allow companies to have an active instant response system across all regular business hours, regardless of the availability of agents or working hours. In addition, dynamic chatbots will ensure that customers’ messages contain multimedia elements, images, audio, video, and location attachments, providing a richer and more seamless conversation than other formats and enabling an unlimited language.

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